Job Summary

The Telesales Executive is responsible for converting travel leads into confirmed bookings through effective communication, product knowledge, and sales skills. This role focuses on handling inbound & outbound calls, understanding customer needs, pitching travel packages, and closing deals to generate revenue.

Key Responsibilities (KRA)

1. Lead Handling & Calling

Handle inbound & outbound travel leads (B2C / B2B)

Follow up on:
Website inquiries

Social media leads

WhatsApp / missed calls

Maintain proper call logs & follow-up records

2. Sales Conversion

Convert inquiries into bookings through persuasive communication

Achieve monthly sales targets

Upsell & cross-sell travel services:
Hotels

Flights

Activities

Honeymoon add-ons

3. Travel Consultation

Understand customer requirements (budget, destination, duration)

Suggest suitable travel packages:
Domestic tours

International tours

Honeymoon packages

Group tours

Provide personalized recommendations

4. Package Explanation & Quotation

Explain itinerary, inclusions, exclusions clearly





Share quotations via:
WhatsApp

Customize packages based on client needs

5. Closing Deals

Handle objections confidently (price, trust, comparison)

Negotiate within company pricing structure

Take booking confirmations & guide payment process

Coordinate with operations team after closure

6. Customer Relationship Management

Build long-term relationships with clients

Maintain database for repeat & referral business

Ensure excellent pre-sales experience

7. Follow-Up & Pipeline Management

Regular follow-ups with hot & warm leads

Track sales funnel:
Current lead → Follow-up → Conversion → Closure

Maintain CRM updates daily

8. Customer Experience Focus

Ensure prompt response to queries

Maintain professional and polite communication

Handle customer concerns before booking

9. Target & Performance Tracking

Meet daily / weekly / monthly sales targets

Maintain high conversion ratio

Improve average book

📌 Tele Caller Executive (Delhi)
🏢 ADMIRE TOURS AND HOLIDAYS
📍 Delhi