Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the prospect to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:
- Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues.- Assists with implementing quality control programs and scorecards that measure key performance indicators (KPIs) related to client service delivery, timeliness, and resolution.
- Leverages a variety of quality monitoring tools and techniques to identify trends, common errors, and areas for improvement in the client service experience. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.




- Participates in quality calibration sessions with team members and internal stakeholders to ensure consistency in quality evaluation criteria and scoring, promoting fairness and accuracy in the assessment process.
- Analyzes client feedback through surveys, social media sentiment analysis, and other sources to gain deeper insights into client needs, specific challenges, and satisfaction levels.
- Communicates quality assurance findings, recommendations, and performance metrics to relevant stakeholders, including management and client contact teams.
- Identifies process gaps, inefficiencies, and areas for optimization within client contact operations, recommending process improvements to enhance quality and efficiency.

What you bring:
- Minimum 5 Years experience is required being as a Quality Analyst working in BPO domain.
- Good Communication skills (Can work on calls)
- Demonstrates

📌 Analyst Ii (Mumbai)
🏢 FIS Global
📍 Mumbai