Role Overview

An enthusiastic and detail-oriented Guest Relations Executive for the Nila Shop in Jaipur. The associate will assist the Shop Incharge/Store Manager in creating a welcoming and engaging experience for visitors while supporting retail operations and sales.

ROLE PURPOSE / ROLES & RESPONSIBILITIES

Customer Service & Guest Experience
- Welcome and assist customers and visitors in a warm and professional manner.
- Conduct guided tours of Nila House and the shop, introducing visitors to the organization’s history, philosophy, craft traditions, artisan collaborations, and initiatives.
- Engage visitors in meaningful conversations, understand their interests, and offer a thoughtful and personalized experience.
- Support outreach and relationship-building with educational institutions, cultural organizations, hospitality partners, and other relevant networks to encourage visits and collaborations.
- Address customer inquiries, provide product recommendations, and resolve
- concerns in coordination with relevant teams.




- Record customer feedback and share insights to support continuous improvement.
- Build and maintain relationships with customers, patrons, and visitors.

Storytelling & Product Knowledge
- Develop a strong understanding of Nila’s collections, artisan partnerships, craft practices, and organizational initiatives.
- Communicate the stories behind products, materials, techniques, and cultural traditions in an engaging and accessible manner.
- Represent Nila’s values and approach to craft, design, and community engagement through informed conversations with visitors.

Retail Operations & POS Management
- Assist with the Point of Sale system, ensuring effective and accurate transactions.
- Maintain daily sales records, cash deposit receipts, settlements, and reports.
- Provide accurate product information and support customers through the purchasing process.
- Support order management, customer follow-ups, and after-sales service.

Sales Support &

📌 Retail Associate (Jaipur)
🏢 Lady Bamford Foundation
📍 Jaipur