F&B; Captain / Restaurant Captain

Location

Madhuban Eco Retreat, Ratapani Landscape, Rehti, Madhya Pradesh

Reporting To

F&B; Manager / Resort Manager / Executive Chef

Stay and Food

Staff accommodation and meals will be provided by Madhuban Eco Retreat, as per resort policy.

Work Base

Role Summary

The F&B; Captain will be responsible for managing dining service, supervising service staff, coordinating with the kitchen and ensuring a warm, efficient and guest-friendly food and beverage experience at Madhuban Eco Retreat. The role is key because Madhuban's guest experience depends not only on food quality but also on service style, timing, presentation, hygiene and personal attention. The Captain should be able to manage regular dining, group meals, bush dining, high tea, packed meals, special dietary requests and outdoor service when required.

Key Responsibilities Dining Operations
- Supervise breakfast, lunch, high tea, dinner and special meal service.
- Ensure dining area is clean, well-laid and ready before service.
- Allocate tables and service duties to staff.




- Ensure timely service of food and beverages.
- Coordinate with kitchen for menu, guest count and service timing.
- Handle buffet, plated service and outdoor dining arrangements.

Guest Interaction
- Welcome guests politely and understand their food preferences.
- Communicate menu details clearly.
- Handle guest requests related to spice level, dietary restrictions, Jain food, children's meals or special requirements.
- Ensure guest complaints are resolved politely or escalated to management.

Team Supervision
- Guide and supervise service staff/stewards.
- Ensure proper grooming, hygiene and discipline of service team.
- Train staff on table setup, service sequence and guest etiquette.
- Monitor staff performance during service.

Coordination with Kitchen
- Share guest count and meal timing with kitchen.
- Inform kitchen about special requests and allergies.
- Ensure food is picked up and ser

📌 Food and Beverage Captain (Rehti)
🏢 Madhuban Resort - Ratapani Sanctuary
📍 Rehti