Italia Group is a growing Indian manufacturer. We are seeking an IT Head to lead technology across our plants and business operations. This is a business-enablement role, not IT support — you will drive reliability, digital transformation, cybersecurity, data, and measurable automation ROI across manufacturing, supply chain, and commercial functions.
Key Responsibilities:
IT Infrastructure & Operations (15%) – Ensure availability of servers, network, Wi-Fi, endpoints, backups, and cloud/on-prem infrastructure across plants and offices. Run service desk and incident management. KPIs: uptime ≥99.5%; tickets resolved within SLA ≥95%.
ERP & Business Applications (15%) – Own ERP stability, enhancements, integrations, master data, access controls, vendor management, and reporting. KPIs: uptime ≥99.5%; user satisfaction ≥85%; enhancement projects on time/budget ≥90%.
CRM & Application Ecosystem (10%) – Manage third-party CRM and business applications; integrate with ERP; manage licenses, SLAs, and user satisfaction. KPIs: application uptime ≥99.5%; 100% SLA/license compliance.




Plant Automation / IoT / Industry 4.0 (20%) – Identify and implement IoT, sensors, OEE, predictive maintenance, energy monitoring, production dashboards, barcode/RFID. Work jointly with Production, Maintenance, Quality, SCM, and Finance. KPIs: 3–5 Industry 4.0 initiatives/year; ≥80% within budget; documented ROI; measurable OEE/downtime/scrap/energy improvement.
Digital Transformation & Process Automation (10%) – Automate manual processes using RPA, APIs, low-code/no-code, AI, and analytics. KPIs: ≥3 automations/year with documented savings; on-time/budget ≥90%.
Cybersecurity & IT Risk (10%) – Lead endpoint security, firewall, IAM, vulnerability management, backup/DR, phishing awareness, incident response, audits. KPIs: 100% critical vulnerabilities remediated; backup success ≥98%; quarterly restore testing; zero major avoidable incidents; 100% MFA compliance.
Data, BI & Management Reporting (5%) – B

📌 IT Head (India)
🏢 ITALIA CERAMICS
📍 India