ABOUT US

Exotel is the emerging market’s leading full-stack customer engagement platform
and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s
cloud-based product suite powers 50 million daily engagements across voice,
video and messaging channels. Exotel powers unified customer engagement to over
6000 companies in 60+ countries, including India, SE Asia, the Middle East, and
Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola,
Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.)
manage their customer engagement with Exotel’s suite of communication APIs,
Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI
platform (acquisition) over the cloud. They’re a $100 million Series D funded
company with $60 million in ARR.

ROLE OVERVIEW

As a Senior Associate - Business Operations, you will lead vendor negotiations,
drive cost optimization initiatives, and oversee regional project deployments.
Your role will be pivotal in ensuring regulatory compliance and enhancing




operational efficiency across various functions.

KEY RESPONSIBILITIES

* Vendor Management: Responsible for managing vendor relationships,with Telcos
and SMS aggregators maintaining MSAs, resolving disputes, and supporting
contract negotiations. Coordinates with legal and internal teams for contract
finalization while ensuring compliance, performance tracking, and timely
documentation.

* Regulatory and compliance : Monitor NDNC Complaints and compliance policies,
conducting regular reviews and addressing any issues.

* Procurement Strategy: Handle and execute procurement strategies across
India, KSA, and UAE, aiming for cost reductions through effective
negotiations and dispute resolutions.

* Support Project Deployment: Manage end-to-end project deployments in recent
regions, including regulatory compliance checks, vendor onboarding, and
go-live monitoring.

* Infrastructure Management: Ensure 99% infrastru

📌 Senior Associate (India)
🏢 Exotel Techcom
📍 India