Job Purpose/summary:
As an AI Engineer – SRE & Service Excellence, you will build intelligent, automated, and resilient engineering solutions across SbM-supported services.
This is a hands-on engineering role combining Java/Python development, GenAI, automation, observability, and SRE practices. You will analyse complex technical problems, improve service reliability and recovery, build AI-powered operational capabilities, and reduce recurring disruptions through proactive engineering and automation.
The focus is not just on fixing problems, but on understanding them, preventing recurrence, automating repetitive work, and using AI/GenAI to build smarter operational solutions across warehouses, offices, and GSC environments.
Key responsibilities:
➢ Design and develop engineering solutions using Java and/or Python.
➢ Build and implement AI/GenAI-powered solutions for troubleshooting, root-cause analysis, knowledge discovery, operational intelligence, and automation.
➢ Apply SRE and reliability engineering practices to improve service availability, resilience, recovery,



and operational efficiency.
➢ Build early-warning and real-time visibility using observability platforms, monitoring data, logs, metrics, traces, and telemetry.
➢ Develop dashboards, alert thresholds, service health indicators, and recovery metrics for critical services and infrastructure.
➢ Analyse complex technical problems across applications, cloud platforms, infrastructure, networks, and distributed systems.
➢ Conduct structured Root Cause Analysis (RCA) and drive permanent corrective and preventive actions.
➢ Identify recurring failure patterns, technical debt, systemic weaknesses, and operational gaps.
➢ Implement automation-driven remediation and recovery workflows to reduce manual effort and operational toil.
➢ Explore and implement AI-assisted troubleshooting, decision support, and self-healing capabilities where appropriate.
➢ Reduce false alarms, repeated disruptions, and reactive firefighti

📌 Service Excellence Engineer (Bengaluru)
🏢 A.P. Moller - Maersk
📍 Bengaluru