Location: Noida
Direct Team Management: 4-5.
Role will support global processes/accounts, with stakeholders/teams across regions such as Australia and US.
Work from office
Role : FA Transitions
Basic Function
The incumbent will be responsible to manage transitions for one or multiple business verticals within EXL (through Program Leads that are leading specific client transitions engagements) and ensure that the transitions are seamless and successful.
In addition to enabling seamless transition, the incumbent will also be responsible for building capability of the transition function, bring thought leadership to the table that improves transition set up and implementation and drive digital initiatives in the function.
The incumbent will also lead new business pursuits (RFPs/RFIs) to develop customized solutions.
Essential Functions
Process Transition. Manage transition of processes with end-to-end accountability. Establish robust communication and governance plan.
Transition Review.
Conduct reviews with external and internal business leaders on overall transitions planning and execution to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed
Solution and implementation design. The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing transition and implementation solution, providing inputs to effectively price service provision.
Op-ID & DD. Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities
Building Capability in Transition Function. The incumbent will be re