At FourKites we have the prospect to tackle complex challenges with
real-world impacts. Whether it’s medical supplies from Cardinal Health or
groceries for Walmart, the FourKites platform helps customers operate global
supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with
empathy and values inclusivity.

Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this
may be the role for you

You will be the face of FourKites to our customers—their main point of contact
for everything they need. From helping customers track urgent shipments to
providing assistance to carriers hauling the loads, you will be the product
expert and go-to person to help users when they reach out.
This internship is designed for hands-on, experiential learning—you'll get real
exposure to how a growing SaaS platform operates, paired with the chance to work
on special AI projects alongside our product and engineering teams.

What you'll be doing:
* First point of contact for FourKites customers,



partners & consultants to
research, troubleshoot, replicate, and test product problems and bugs
* Track issue progress and provide regular updates to clients until incidents
are resolved
* Interface with Development, QA, and Consulting Services as needed to resolve
customer issues
* Contribute to special AI-driven initiatives, applying a curious, experimental
mindset to explore how AI can improve support workflows and customer outcomes
* Be part of weekend rotation for 24/7 customer emergencies

About the team: Our product and engineering teams are dedicated to providing the
industry's best-in-class end-to-end supply chain visibility platform. We are
committed to building a high-performing team with software craftsman-thinking
who are dedicated to developing and enhancing our core platform, and we want you
to be a central part of it We help companies transform their end-to-end supply
chain with rea

📌 Product Support (Chennai)
🏢 fourkites
📍 Chennai