This is a remote position.
Salesforce Agentforce Technical Architect – Detailed Job Description
Role: Salesforce Agentforce Technical Architect
Experience: 12+ Years (10+ years in Salesforce, 2+ years in AI/Agentforce)
Location: Hyderabad / Bengaluru / Pune / Remote (Hybrid Preferred)
Employment Type: Contract- Remote
About the Role
We are looking for a highly skilled Salesforce Agentforce Technical Architect to lead the design, architecture, and implementation of enterprise-grade AI-powered solutions using Salesforce Agentforce, Data Cloud, Einstein AI, Service Cloud, Sales Cloud, and Experience Cloud. The architect will define scalable agentic AI architectures, integrate enterprise systems, establish governance, and mentor development teams to deliver secure and intelligent customer experiences. This role aligns with Salesforce's enterprise architecture approach for Agentforce and focuses on building production-ready autonomous AI agents with solid governance and integration practices.
Key Responsibilities
Solution Architecture & Design
Design end-to-end Salesforce Agentforce architecture for enterprise implementations.
Define scalable AI agent frameworks across Sales, Service, Marketing, and Experience Cloud.
Create architecture artifacts including HLDs, LLDs, sequence diagrams, and integration blueprints.
Lead technical discovery workshops with business stakeholders.
Recommend best practices for multi-cloud Salesforce implementations.
Agentforce & AI Development
Design and configure autonomous AI agents using Salesforce Agentforce.
Build conversational workflows using Prompt Builder and Agent Builder.
Implement reasoning, grounding, guardrails, and action orchestration for AI agents.
Configure AI-powered knowledge retrieval using Data Cloud and CRM data.
Optimize prompt templates for accuracy, safety, and business outcomes.
Salesforce Platform Leadership
Architect solutions across:
Sales Cloud
Service Cloud
Experience Cloud
Data Cloud
Einstein AI
Omni