VP, Global Support
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Position Overview
We are seeking an experienced and dynamic Vice President of Global Support to lead and scale our SaaS customer support operations based in India. This pivotal role will be responsible for creating a world class team who is overseeing the delivery of exceptional support services to a diverse global customer base, ranging from small businesses to large enterprises, all utilizing our UKG Human Capital Management (HCM)



and Workforce Management (WFM) products. The role will draw on deep transition experience while rapidly scaling staffing, service workflows and infrastructure. The successful candidate will be a strategic leader with a proven track record in managing global support teams, optimizing support processes, driving change, and fostering strong relationships with both internal and third-party resources. As a key member of the India leadership team, the VP of Global Support will collaborate within and outside India region to drive strategy, continuous improvement, and growth of the support function. To foster real-time partnership and strategic alignment with our global executive teams, this leadership role is structured around US business hours, with core working hours from 6:00 PM to 3:00 AM IST.
Responsibilities
Strategic Leadership: Define and execute the support strategy, aligning it with overall business o

📌 VP. Global Support (Pune)
🏢 Ukg
📍 Pune