Individual is hired to resolve Customer disputes on invoiced billed to Customer.
He is also
expected to understand the Root cause and help fix the same in the upstream
process
1. Analysis disputes received (Basis Target allocated) – Understand what
Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the
said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
At Maersk, we are a global leader in integrated logistics, pioneering the
industry for over a century. Our commitment to innovation and transformation
continuously redefines the boundaries of what’s possible—setting new benchmarks
for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning,
and strive to ensure our people reflect the customers we proudly serve. With a
workforce of over 100,000 employees across 130 countries, we work together to
shape the future of global trade.
Required Skills:
Good Communication Skills & Ability to use positive language
Positive Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for
a quick dispute resolution.
Problem Solving Skills
• Own the issue, • Detailed and result oriented • Low tolerance to delays.
• Problem solving, analytical and data skills • Data backed decision making