About us: 1Lattice™ is a 360-degree business decision support partner with a
tech-enabled services stack of data, people network and custom research. Powered
by advanced tech tools and unique data-gathering approaches, 1Lattice is an
integrated product suite to make decisions smartly, right from Inputs to
Validation to Execution to Measurement. 1Lattice works with clients and partners
globally, helping clients solve a wide variety of organizational and business
challenges through actionable research-led insights.
We're hiring an Associate for our 1Network team. As part of our expert
onboarding team, you’ll be responsible for onboarding professionals with more
than 10 years of work experience in 1Lattice’s network of experts. You will be
making sure the professional experts are onboarded as per the client’s
requirements in timely and smooth manner.
Key responsibilities
* Understanding the scope of the project and shortlisting the experts as per
the requirements on Linkedin
* To reach out to the qualified experts via email, Linkedin messages and/or
Call
* Make outbound calls to prospective and existing Experts
* To screen the expert as per the screener questions and criteria shared by the
client
* Take the complete ownership of the Expert’s relationship with 1Lattice
starting from onboarding to invoicing
* Schedule appointments or callbacks as required by client
* To Provide accurate information about the conversation to be done with the
client
* Conduct follow-up calls to ensure Expert satisfaction
* Handle Expert complaints and provide appropriate solutions
* Escalate unresolved issues to the relevant department
* Stay updated on service offerings, pricing and promotions of 1Lattice
* Provide detailed information and address Expert queries confidently
* Prepare and submit daily/weekly/monthly call reports
* Track performance metrics and report to supervisors.
* Adjust communication strategies based on Expert responses.
* Adapt to changes in scripts or call stra