Powering the agentic revolution in travel. Sabre is an AI-native technology
leader, backed by one of the world’s largest travel data clouds. Built on an
open, modular, cloud-native architecture, Sabre serves as the backbone for both
established leaders and bold, current disruptors, guiding them to the next age of
travel retailing through intelligent, connected, and personalized experiences.
With AI at its core and operating at unparalleled scale, Sabre transforms
insights into innovation, empowering airlines, hoteliers, agencies and other
partners to retail, distribute and fulfill travel worldwide.

Sabre is seeking a talented Lead Software Systems Engineer to support the Sabre
ServiceNow team. This role will lead the design, implementation, and
optimization of ServiceNow IT Operations Management capabilities, including
Discovery, Service Mapping, Event Management, and CMDB governance, within a
complex enterprise environment.

Responsibilities:

* Serve as the technical expert for ServiceNow ITOM capabilities including
Discovery, Service Mapping, Event Management,



Certificate Management, and
CMDB integration.
* Configure, tune, and troubleshoot ServiceNow Discovery including MID Server
configuration, credential management, patterns, probes and sensors, and
discovery error resolution.
* Maintain CMDB integrity through identification and reconciliation rules, data
normalization, relationship mapping, and alignment with CMDB governance and
ITIL best practices.
* Discover and manage cloud resources in GCP including cloud-native services,
dynamic infrastructure, and integration of cloud assets into the ServiceNow
CMDB.
* Design and implement automation using ServiceNow workflows, Flow Designer,
APIs, and integrations with monitoring and infrastructure tools.
* Perform systems performance analysis and root cause analysis of production
incidents, including participation in 24/7 coverage as needed.
* Complete hands-on development within the ServiceNow platform including but
not

📌 Lead Software Systems Engineer (Bengaluru)
🏢 Sabre
📍 Bengaluru