Join Truecaller – The place where innovation meets impact

Truecaller's mission is to build trust in communication by making it safer,
smarter, and more effective. Born in Sweden, trusted by the world, and here’s
why we stand out:

* We are trusted by over 500 million active users every month across 190+
countries
* We identify over 15 billion calls daily, helping users avoid spam and scams
* We are powered by a team of 400+ employees from 45+ nationalities

We always look for people who take initiative, own their work, and keep raising
the bar. An entrepreneurial mindset matters here, especially when it turns bold
ideas into real actions. We stay collaborative and focused, always searching for
smarter paths forward. If you want to make an impact and grow with a team that
inspires millions, you’ll fit right in.

The role:

We're looking for a Senior Social Media Support Agent to join our customer
support team. In this role, you'll be one of the most visible representatives of
our product — the person users hear back from when they reach out to us on




social media or write in over email. You'll combine strong troubleshooting
skills with clear, empathetic communication to turn frustrated users into
satisfied ones in public and in private.

This is a senior role for someone who's spent years in customer support for
mobile or technical products and is ready to take on more ownership - not just
resolving tickets, but shaping how the product is perceived across every channel
users use to reach us.

What you’ll do:

* Respond to customer inquiries and complaints across email, X/Twitter, and app
store reviews, providing clear, accurate and friendly resolutions
* Troubleshoot complex product issues and manage escalations when necessary to
ensure timely resolution
* Collaborate with cross-functional teams — including Product and Engineering —
to identify and resolve product bugs and improve overall product usability
* Analyze support and feedback trends across channels and tur

📌 Senior Customer Support Agent (Bengaluru)
🏢 Truecaller
📍 Bengaluru