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JOB DESCRIPTION: SERVICENOW SOLUTION ARCHITECT / ENGINEERING MANAGER
(AI-FOCUSED)
Grade / Level: Manager
Experience: 8–14 years
Team: EY GDS – TTT ServiceNow & CT Teams
Location: Bengaluru / India GDS
ROLE SUMMARY
The ServiceNow Solution Architect – Manager is a senior consulting and
technology leadership role within EY GDS. This role leads the architecture,
design, and delivery of AI-enabled, enterprise-scale ServiceNow solutions for
global clients. The position combines deep ServiceNow platform expertise, Now
Assist and GenAI Controller–led architecture, consulting leadership, and people
management. The individual acts as a trusted advisor to client and internal
stakeholders, driving platform transformation aligned to EY consulting
methodologies, risk frameworks, and business outcomes.
KEY RESPONSIBILITIES
SOLUTION ARCHITECTURE & TECHNICAL LEADERSHIP
* Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM,
SecOps, and custom applications
* Define secure, scalable, and resilient ServiceNow architectures aligned with
EY GDS and client enterprise standards
* Lead complex integrations using REST, SOAP, MID Server, and third-party
enterprise platforms
* Establish best practices for data models, workflows, automation, and
performance analytics
* Review and govern technical designs, AI feature usage, and code quality
across engagements
SERVICENOW AI, NOWASSIST & GENAI ARCHITECTURE LEADERSHIP
* Define and lead NowAssist and GenAI Controller–based solution architectures
aligned to ServiceNow best practices
* Design AI-augmented use cases including Agent Assist, Virtual Agent, AI
Search, case summarization, and resolution intelligence
* Architect context-aware GenAI workflows while ensuring data privacy,
security
📌 TTT - Service now - AI - Manager (India)
🏢 EY
📍 India