Vice President, Technology Service Desk/In office Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
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We’re seeking a future team member for the role of Vice President, Managed Print Services Technical Infrastructure Lead to join our Production Services – Workplace Technology Services team. This role is located in Pune, India
Role Overview




This position is responsible for providing subject matter expertise and advanced technical support to the users across India location (~19,000 users).
In this role, you’ll make an impact in the following ways:
Provides subject matter expertise/advanced technical on end-user workplace technologies on Windows and Mac platforms to the end-users using established procedures, including guidance, assistance, coordination and follow-up on straightforward and complex end user IT problems and ensure resolution.
Lead workplace technology support related projects & initiatives in the region and ensure the business objectives are successfully met.
Guide/mentor the regional onsite support teams on managing service tickets on virtual desktops. Create & maintain desk procedures, SOPs, Knowledge base & other technical articles required for effectively providing the L1/L2 support by these teams. Address any gaps in existing processes and training to ensure the support teams are up-to speed
Identity opportun

📌 Vice President, Technology Service Desk/On-Site Support (Pune)
🏢 BNY Mellon
📍 Pune