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Must-Have Skills

- 9+ years of IT experience with strong hands-on expertise in STIBO STEP / STIBO MDM.
- Extensive experience in Application Production Support and Incident Management.
- Robust knowledge of Master Data Management (MDM) concepts and best practices.
- Hands-on experience with SQL for data analysis, validation, troubleshooting, and reporting.
- Experience in monitoring and supporting inbound and outbound data feeds.
- Experience in User Access Management and AD (Active Directory) administration.
- Ability to investigate, troubleshoot, and resolve STEP configuration and technical issues within SLA timelines.
- Experience in deploying, testing, and supporting STEP software releases.
- Strong understanding of data quality, data governance, and data stewardship processes.
- Experience performing root cause analysis (RCA) and implementing preventive actions.
- Hands-on experience with STEP scripting, configuration changes, and enhancement activities.
- Experience with ServiceNow, Jira, or similar ticketing tools.
- Strong documentation, communication, and stakeholder management skills.

Good-to-Have Skills

- Experience in STIBO STEP upgrades, migrations, and platform optimization.
- Knowledge of ETL tools, data integration frameworks, and API-based integrations.
- Exposure to workflow configuration and business process automation within STEP.
- Experience with regression testing,



system testing, and release management processes.
- Understanding of cloud platforms and enterprise data architecture.
- Experience working in Agile/Scrum environments.
- Leadership experience in managing support teams and coordinating with business stakeholders.

Key Responsibilities

- Provide end-to-end production support for STIBO STEP MDM applications.
- Monitor system health, application performance, and data processing activities.
- Support inbound and outbound data feeds and resolve integration-related issues.
- Manage user access requests, AD integration, and security-related activities.
- Assess business change requests and translate requirements into STEP solution designs.
- Implement configuration changes, enhancements, and defect fixes within the STEP platform.
- Perform unit testing, system testing, and regression testing for implemented changes.
- Conduct root cause analysis and drive permanent fixes for recurring issues.
- Coordinate software deployments, upgrades, and release activities.
- Maintain support documentation, runbooks, and operational procedures.
- Work closely with business, data governance, and technical teams to ensure high-quality master data management services.
- Lead support activities and ensure adherence to SLAs and operational excellence standards.

Skills

STIBO STEP, STIBO MDM, SQL, Data Quality, Data Governance, Master Data Management (MDM), ServiceNow, Jira, Data Analytics, STEP Scripting, Application Support, User Access Management, Active Directory, ETL, Data Integration

📌 Lead II – STIBO MDM Support & Enhancement Lead | 9+ Years | Any UST Location | Immediate Joiner (Bengaluru)
🏢 UST
📍 Bengaluru