Company Description

Healthy18 helps brands, manufacturers, and sellers grow their e-commerce business through integrated distribution, warehousing, supply chain, marketplace management, technology, and digital marketing services .

We work across leading e-commerce and quick-commerce platforms, helping brands improve availability, sales, profitability, operational efficiency, and customer experience. Our teams combine strong marketplace execution with supply-chain and performance expertise to build scalable solutions aligned with each brand's commercial objectives.

Role Description

The Senior Key Account Manager – E-commerce will own and grow a portfolio of strategic brand accounts, with responsibility for revenue, margin, account profitability, operational performance, and client relationships .

The role requires someone who can go beyond relationship management and understand how an e-commerce business operates end-to-end—from demand planning and inventory availability to marketplace execution, promotions, advertising, reconciliation, and profitability.

Key responsibilities include developing account growth plans, tracking performance against targets, identifying revenue and margin opportunities, and coordinating execution across supply chain, warehousing, finance, marketplace operations, and marketing teams.

The role will also be responsible for monitoring sales trends, inventory and fill rates, promotions, new product launches, pricing, claims and deductions, and other account-level performance drivers. The Senior KAM will conduct regular business reviews with clients, provide forecasts and recommendations, resolve escalations, and continuously improve processes and account economics.

Qualifications

- Strong experience in Key Account Management and e-commerce ,



with demonstrated ownership of strategic brand or seller relationships.
- Experience working with major e-commerce and quick-commerce portals , with practical understanding of their operating processes, dashboards, reports, and commercial metrics.
- Understanding of different e-commerce operating models, including marketplace/3P and retail or Alpha/1P models , and how commercial, inventory, fulfilment, and reconciliation processes differ across them.
- Strong understanding of account-level P&L; , including revenue, gross margin, discounts, advertising spend, fulfilment/logistics costs, marketplace fees, claims, deductions, returns, and contribution margins.
- Ability to analyze sales, inventory, Days of Cover (DOC), fill rate, pricing, promotions, and other marketplace metrics to identify risks and growth opportunities.
- Strong business planning and forecasting skills, with the ability to translate data into clear account actions and commercial recommendations.
- Experience managing product launches, assortment, promotions, marketplace visibility, and joint business plans with brands or channels.
- Strong customer and stakeholder management skills, including the ability to manage expectations, resolve escalations, and conduct structured business reviews.
- Excellent communication and negotiation skills, with the ability to work effectively with clients as well as internal operations, finance, marketing, and technology teams.
- Advanced proficiency in Excel and familiarity with marketplace portals, reporting dashboards, and analytics tools.
- Experience in e-commerce, FMCG, consumer goods, retail, distribution, or related sectors is preferred.
- Ability to manage multiple accounts and priorities in a rapid-paced, data-driven environment.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field; a postgraduate qualification is an advantage.

📌 Senior Key Account Manager Ecommerce (West Delhi)
🏢 Healthy18
📍 West Delhi