Business & Processes: · Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
· Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
· Implementation of AL process changes and improvements across dealerships.
· Recent product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
· Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
· Product Performance reports – Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.




· Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
· Warranty and process audits at dealerships to ensure process adherence.
People Excellence:
· Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
· Work on improving the skill capabilities at dealership level – productives and front office staffs.
· Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.
Market Intelligence:
· Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
· Share information on competitive products and initiatives.
skills
after sale support, dealer management, customer support, technical support.
Diploma

📌 Territory service manager (Mumbai)
🏢 Taggd
📍 Mumbai