Job Title: Zscaler Engineer – Operations (ZIA/ZPA/Web DLP)

Location: Mumbai
Experience: 2-5 years

Role Summary

We are looking for a Zscaler Operations Engineer to manage day-to-day operations, monitoring, troubleshooting, and optimization of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Web DLP deployments across enterprise environments. The candidate will be responsible for ensuring policy integrity, incident response, change management, and continuous tuning of the Zscaler platform to maintain security posture and end-user experience.

Key Responsibilities

ZIA (Zscaler Internet Access)
Manage and maintain URL filtering, SSL inspection, cloud firewall, and sandboxing policies
Monitor traffic logs via Nanolog/Log Streaming Service (NSS/LSS) for anomalies
Handle policy exceptions, whitelisting/blacklisting requests, and category reclassification
Troubleshoot SSL bypass issues, PAC file problems, and Zscaler Client Connector (ZCC) connectivity issues

ZPA (Zscaler Private Access)
Manage App Connectors, App Segments, Server Groups, and Access Policies
Monitor connector health, load balancing, and private service edge performance
Troubleshoot user access issues, DNS resolution problems, and application segment misconfigurations
Support Zero Trust Network Access (ZTNA) rollout for new applications

Web DLP
Configure and maintain DLP dictionaries, engines, and policies for data exfiltration prevention
Investigate DLP incidents, false positives,



and policy violations; coordinate with compliance/legal teams
Fine-tune DLP rules to reduce noise while maintaining detection efficacy
Support integration of DLP with CASB (if in scope) for SaaS application coverage

General Operations
Perform daily health checks, incident triage, and RCA documentation
Manage change requests (CRs) through ITSM tools with proper testing and rollback plans
Maintain SOPs, runbooks, and knowledge base articles for L1/L2 escalation handling
Coordinate with Zscaler TAC for critical issues and platform bugs
Generate periodic reports (SLA compliance, incident trends, policy audit)
Support periodic health checks, DR drills, and platform upgrades/patches

Required Skills
Hands-on experience with ZIA, ZPA administration console
Strong understanding of SSL/TLS inspection, PAC files, GRE/IPSec tunnels, and Zscaler Client Connector
Working knowledge of Web/Cloud DLP policy configuration and incident handling
Familiarity with SIEM integration (Zscaler NSS/LSS feeds)
Understanding of Zero Trust architecture principles
Basic networking knowledge (routing, DNS, proxy, firewall concepts)
ITIL-based operations exposure (incident/change/problem management)

Certifications (Optional)
ZDTA
ZDTE

Soft Skills
Robust troubleshooting and analytical mindset
Ability to work in shift-based operations (24x7 workplace, if applicable)
Good communication skills for stakeholder/customer interaction during incidents
Documentation discipline for SOPs and audit readiness.

📌 Zscaler Engineer (Mumbai)
🏢 Softcell Technologies Global
📍 Mumbai