NOC Server Engineer

Role Title: NOC Server Engineer
Location: Bangalore, India – Onsite
Job Type: Full Time - Onsite
Experience: 6+ Years
Shift Model: 24×7 shift-based NOC operations
Reporting To: NOC Lead

Role Overview

The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads.

Key Responsibilities

Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure, including OS, services, performance, and capacity.
Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain transparent ownership and escalation.
Execute safe, pre-approved operational actions and validate post-change health using documented procedures.
Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira.
Mentor engineers and own structured shift handovers to maintain operational continuity.

Required Skill Set

Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
Linux & Windows Servers: Advanced OS-level administration,



patching, log analysis, service troubleshooting, and performance tuning.
Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform-based changes following operational guardrails.
Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting.
Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation.
ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira.

Required Experience

6+ years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles.
Proven experience leading or handling P1/P2 incidents in 24×7 production environments.
Hands-on experience working with runbooks, escalation matrices, and shift handovers.

Preferred Skills

Scripting with Bash, PowerShell, or Python for operational automation.
CI/CD and Git-based workflows supporting infrastructure changes.
Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes (CKA/CKAD).

Out of Scope
Shift Model
24×7 rotational shifts
Work Arrangement
Work from Office with structured handovers and escalation ownership.

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