About Anoud Technologies
Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.
The Role
Anoud is hiring an Operations Delivery Manager to own end-to-end delivery for our Chennai offshore team – spanning service delivery, platform support, and production operations. This person will be the operational backbone connecting onshore business priorities with offshore execution, driving governance, quality, resourcing, and performance across multiple project streams.
Key Responsibilities
1. Overall Service Delivery Management
Own end-to-end service delivery across platform support, application support, and production operations
Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations
Establish clear ownership, accountability, and governance across support and engineering teams
Monitor service performance, identify operational risks, and initiate corrective actions
Drive operational maturity through standardization, automation, process improvement, and service optimization
Ensure business-critical applications and platforms have appropriate support coverage, operational procedures, and escalation mechanisms
Maintain a strong focus on service availability, reliability, performance, security, and customer experience
Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives
2. Platform Support Management
Lead the delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services
Ensure effective monitoring of platform health, availability, performance, and capacity
Coordinate platform teams during service degradation, outages, and performance issues
Review platform incidents and identify recurring infrastructure or capacity-related problems
Drive platform resilience, scalability, disaster recovery, and operational excellence
3. Team & People Management




Manage and grow team leads and delivery managers
Own capacity planning and resource allocation against shifting project demand
Build a culture of ownership and accountability; support growth opportunities and succession planning
4. Stakeholder Management
Be the go-to offshore contact for onshore leadership and business stakeholders
Lead governance calls, reporting on delivery health, risks, and wins
Own escalations end-to-end – fast resolution, clear communication
5. Reporting
Own weekly/monthly operational reporting: SLA adherence, delivery timelines, utilization, productivity, risk status
Required Experience
12–16 years in IT Operations, Service Delivery, or Technology Delivery Management
6–8 years specifically managing offshore delivery teams reporting into onshore/global stakeholders
Proven experience owning service delivery, platform support, and production operations at scale
Demonstrated ownership of delivery governance, incident/problem management, and KPI reporting
Mandatory: Prior experience working in the Insurance or InsurTech domain
Required Skills
Service Delivery Management • Platform Support & Operations • SLA/OLA Management • Incident & Problem Management • Delivery Governance • Team Leadership • Capacity Planning • Stakeholder Management • Risk & Escalation Management • Process Improvement
Preferred Certifications
PMP (Project Management Professional) – Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities
ITIL 4 Foundation / Managing Professional – Preferred for IT service management, incident, problem, change, SLA, and service governance experience
PRINCE2 Practitioner – Preferred for structured project governance, delivery controls, risk management, and organizational governance
Agile / Scrum certification – Desirable for experience working in Agile, DevOps, and product-oriented delivery environments
Education
Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration. MBA or relevant certifications are a plus.

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai