Configuration Management
Maintain and update the CMDB with accurate information on all CIs.
Ensure that all CIs are properly identified, classified, and recorded.
Perform regular audits of the CMDB to ensure data accuracy and integrity.
Develop and maintain configuration management processes and procedures.

Asset Management
Track and manage IT assets throughout their lifecycle, from acquisition to disposal.
Ensure that all IT assets are properly tagged and recorded in the asset management system.
Conduct regular asset audits to verify the accuracy of asset records.
Work with Paragon Service Management, Procurement and Finance teams to ensure accurate asset tracking and reporting.

Process Improvement
Identify opportunities for process improvements in SACM practices.
Develop and implement process improvements to enhance the efficiency and effectiveness of SACM activities.
Collaborate with other IT teams to ensure alignment of SACM processes with overall IT service management (ITSM) practices and within ITIL framework.
Reporting and Analysis
Generate and distribute regular reports on SACM activities and metrics.
Analyse SACM data to identify trends and areas for improvement.
Provide insights and recommendations based on data analysis to support decision-making.

Compliance and Governance
Ensure compliance with relevant policies, standards, and regulations related to SACM.
Develop and maintain SACM documentation, including policies, procedures, and work instructions.




Conduct training and awareness sessions on SACM processes and best practices

Technical Experience:

ITIL Accreditation
ITIL Accreditation and a solid understanding of ITIL principles, especially those related to SACM, is crucial.

Configuration Management Database (CMDB)
Experience with Jira and its CMDB components is essential.

Lifecycle Management
Proficiency in managing the lifecycle of IT assets and configuration items, including procurement, deployment, maintenance, and retirement.

Software License Management
Knowledge of software license management and compliance to ensure that all software assets are properly licensed3.

Discovery Tools
Familiarity with inventory discovery tools and infrastructure management tools that provide asset inventory data would be advantageous.

Skills, Knowledge & Attributes:
Background or strong interest in technology innovation
Client engagement with solid stakeholder management skills.
Experience of working with a third party in a service delivery organisation.
Knowledge and experience of business processes and working practices in large corporate businesses
Numerical and commercially competent
Negotiation and influencing
Flexible
Presentation skills – written/verbal.
Communication (verbal & written)
Time and priority management
Business Line aware
Stakeholder Management
Analytical
Team Player
Problem solver/can do attitude

📌 Service Asset and Configuration Management (SACM) Analyst (Hyderabad)
🏢 Paragon South Asia Services Private
📍 Hyderabad