Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure, resilient, private, public or hybrid cloud. With strong technical and functional consulting services, and World Class Monitoring & Automation, they serve some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job location – Remote

Shift Timing – 3:30 Am – 11:30 AM

SAP BASIS Consultant – Production Support (P1/P2 Tickets) – Hyderabad/Mumbai, India
Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continue to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Job Title
SAP BASIS Consultant – Production Support (P1/P2 Tickets)
Experience:

6–8 Years

Job Summary
We are looking for an experienced

SAP BASIS Consultant

to provide

production support

for critical SAP landscapes, with a strong focus on handling

P1 and P2 priority incidents . The role requires solid expertise in

SAP system administration, monitoring, performance tuning, transport management, and system availability .
The consultant will be responsible for ensuring stability, reliability,



and performance of SAP systems, while working closely with application, infrastructure, database, and business teams to resolve high-priority issues within SLA timelines.

Key Responsibilities
Production Support & Incident Management
Handle

P1 and P2 priority tickets

related to SAP BASIS and ensure resolution within defined SLA/KPI targets.
Perform

incident analysis, troubleshooting, and impact assessment

for critical production issues.
Drive

major incident resolution calls

and coordinate with cross-functional teams during system outages or performance degradation.
Perform

root cause analysis (RCA)

for recurring incidents and recommend preventive measures.

Provide timely communication and status updates to stakeholders during critical incidents.
SAP BASIS Administration
Administer and support

SAP landscapes

including development, quality, and production environments.
Perform SAP system monitoring, health checks, and issue resolution.
Manage

SAP instance start/stop, client administration, spool management, background jobs, and user administration support .
Support

kernel upgrades, profile parameter changes, and patch activities .
Manage

transport requests

and coordinate transport movements across environments.




System Monitoring & Performance Optimization
Monitor

system performance, work processes, logs, dumps, and queues .
Analyze and resolve issues related to:
System availability
Performance bottlenecks
Background job failures
Update terminations
Short dumps
Lock entries
Spool issues
Coordinate with DB and infrastructure teams for performance improvements and system stability.
Required Skills
6–8 years of experience in SAP BASIS administration and production support
Robust experience in

handling P1 and P2 tickets

in SAP production environments
Hands-on experience in:
SAP system monitoring and administration
Transport management
Background job monitoring
Spool and printer administration
User and client administration

Kernel and patch activities
Strong knowledge of:
SAP NetWeaver
System performance tuning
Work process analysis
Short dumps, logs, and trace analysis
Experience in

incident management, troubleshooting, and RCA
Exposure to

ticketing tools

such as

ServiceNow, Jira, or Remedy

Preferred Skills
Experience in

SAP HANA and S/4HANA environments
Knowledge of

database administration coordination

(HANA/Oracle/SQL Server/DB2)
Exposure to

SAP Solution Manager, ChaRM, and monitoring tools
Experience in

system refreshes, upgrades, and patching activities
Familiarity with

cloud-hosted SAP environments

such as Azure, AWS, or private cloud
Understanding of

ITIL support processes

Education
Bachelor’s degree in

Computer Science, Information Technology, Engineering, or related discipline

📌 SAP Basis Consultant (Mumbai)
🏢 Syntax
📍 Mumbai