Technology Operations Analyst – IT Help Desk / International Technical Support
Location: Bangalore / Hyderabad
Experience: 6 Months+ / 1+ Year
⚡ Immediate Joiners Preferred
Employment: Contract-to-Hire | Artech Payroll
Shift: Rotational Shifts, including Night Shifts
Cab Facility Available

About the Role
We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support . The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement
International Voice Technical Support experience is MANDATORY.
Candidates should have experience handling international technical support calls and must have excellent English communication skills .

Key Skills
International Technical Voice Support
IT Help Desk / Service Desk / Desktop Support
Windows troubleshooting
Active Directory
ServiceNow / IT ticketing tools
Hardware & software troubleshooting
Basic network troubleshooting
VPN, DNS, DHCP
Remote Desktop / Remote Support
Outlook troubleshooting
BitLocker basics
Windows Event Logs
Printer and peripheral troubleshooting
Basic ITIL / ITSM knowledge
Excellent verbal and written English communication

What You Will Do
Handle inbound international technical support calls
Troubleshoot user issues related to hardware, software and networking
Diagnose and resolve Windows and application-related issues
Support Active Directory-related user issues such as account/password problems
Troubleshoot Outlook and connectivity issues
Handle VPN, DNS and DHCP-related basic troubleshooting
Provide remote technical assistance to end users
Log, update and track incidents/requests in ServiceNow




Follow troubleshooting procedures and SLA requirements
Escalate issues to appropriate L2/L3 teams when required
Maintain proper ticket documentation and provide regular updates to users

Candidate Profile
We are looking for candidates who have:
✔ 6 Months+ / 1+ Year relevant technical support experience
✔ International Voice Technical Support experience
✔ Strong IT troubleshooting knowledge
✔ Excellent English communication
✔ Customer-handling skills
✔ Willingness to work rotational/night shifts
✔ Willingness to work from Bangalore or Hyderabad
✔ Immediate joining / short notice preferred

❌ Please DO NOT Apply If:
You are a fresher
Your experience is only domestic voice support
You have only BPO/customer service experience without technical support
You do not have International Voice Technical Support experience
You are not comfortable with rotational/night shifts
Your communication skills are not suitable for international voice support

Why Consider This Opportunity?
Technology Operations / IT Support role
International technical support environment
Contract-to-Hire opportunity
Artech payroll
Cab facility
Opportunity to work in an enterprise technology setting

To Apply: Send your updated resume to [email protected]

If you're interested, please reply with the following details:
Updated Resume
Total Experience
Relevant IT Help Desk/Desktop Support Experience
Current Company
Current CTC
Expected CTC
Notice Period
Current Location
Preferred Location (Hyderabad/Bangalore)
Are you comfortable with Rotational/Night Shifts? (Yes/No)

IMPORTANT: Please apply ONLY if you match ALL mandatory criteria , especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location .

Not looking for a change? Relevant referrals matching ALL criteria are welcome.

📌 Information Technology Technical Support (Vasanthanagar)
🏢 Artech
📍 Vasanthanagar