Sales & Customer Service Officer – SRT MoversAbout SRT Movers

SRT Movers is a professional Australian moving company dedicated to providing reliable, efficient, and stress-free residential and commercial relocation services. We pride ourselves on delivering exceptional customer service and ensuring every move is completed smoothly and professionally.

We are currently looking for a Sales & Customer Service Officer to join our growing team. If you have excellent communication skills, enjoy helping customers, and have a passion for sales and relationship building, we'd love to hear from you.

Key Responsibilities

- Manage inbound enquiries via phone, email, website, and social media.
- Conduct outbound calls to follow up on enquiries, generate recent business opportunities, and nurture existing leads.
- Convert customer enquiries into confirmed bookings by providing exceptional customer service and tailored moving solutions.
- Build and maintain strong relationships with clients across Australia.
- Schedule and coordinate moving jobs efficiently.
- Liaise with drivers and the operations team to ensure the smooth execution of each move.
- Manage leads, bookings,



and customer communications using the company's CRM system (full training provided).
- Follow up with customers before and after their move to ensure complete satisfaction.
- Collect booking deposits and ensure final payments are received upon completion of each move.
- Resolve customer enquiries and concerns professionally and promptly.
- Maintain accurate customer records and booking information.

About You

- Excellent verbal and written English communication skills.
- Previous experience in sales, customer service, call centre, or administration is highly regarded.
- Confident in handling both inbound and outbound calls.
- Ability to build strong rapport with Australian customers.
- Strong sales and negotiation skills with the ability to convert enquiries into bookings.
- Highly organised with excellent time management and multitasking abilities.
- Strong attention to detail and problem-solving skills.
- Proficient in Microsoft Office and comfortable using CRM systems.
- Positive, self-motivated, and customer-focused.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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