Job Description

Job Summary –

- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRA’s assigned to be met

Skills required:

- Having robust English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- Handle Fraud Related Calls
- UK - Shifts / Banking Process.

Years of experience needed – 6 to 12 months in International Customer Service and Collections

To Apply, Call/Whatsapp - +91-XXXXXXXXXX.

Pay: Up to ₹480,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Officer (India)
🏢 Oak Leaf HR
📍 India