Job Summary

You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.

You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.

You are friendly, approachable, and always ready to assist customers with their needs.

Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.

You have experience in customer service and a retail environment.

You have strong interpersonal skills and the ability to build positive relationships with customers.

You are able to manage multiple tasks efficiently in a fast-paced environment.

You have strong problem-solving skills and excellent attention to detail.

You are comfortable working independently as well as contributing effectively as part of a team.

You are fluent in English, both written and spoken.

You have a genuine passion for home furnishing and an understanding of customers everyday lives at home.

Your responsibilities

- Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
- Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
- Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and productive at all times.
- Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
- Assisting with product assembly exchanges:



Help customers with assembly concerns and exchange components when needed.
- Supporting store goals: Understand and contribute to the store s commercial action plan to maximize sales and profitability.
- Ensuring store safety compliance: Maintain a safe and secure shopping environment for customers and colleagues.
- Promoting IKEA values: Uphold and reflect IKEA s values in all customer interactions.

Together as a team

At IKEA it s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities dont apply for jobs unless theyre 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Dont Apply for Jobs Unless Theyre 100% Qualified" by Tara Sophia Mohr, August 2014

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Customer Relations professional (Mumbai)
🏢 Inter Ikea Group
📍 Mumbai