Job Title: Customer Relationship Manager (CRM)

Job Summary:

We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, understand their requirements, resolve queries, and ensure a high level of customer satisfaction. The candidate will also be responsible for customer retention, follow-ups, and supporting business growth.

Key Responsibilities:

- Manage and maintain relationships with existing and new customers.
- Understand customer needs and provide appropriate products or services.
- Handle customer queries, complaints, and requests professionally.
- Conduct regular follow-ups with customers to ensure satisfaction.
- Coordinate with sales, operations, and other departments to resolve customer issues.
- Maintain accurate customer records and update CRM systems.
- Identify opportunities for upselling and cross-selling.




- Track customer feedback and suggest improvements in service quality.
- Achieve customer retention, satisfaction, and relationship management targets.
- Prepare regular reports on customer interactions and activities.

Required Skills & Qualifications:

- Graduate degree in any discipline preferred.
- 1–5 years of experience in customer relationship management, sales, or customer service.
- Positive communication and interpersonal skills.
- Solid customer-handling and problem-solving abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to manage multiple customers and follow-ups effectively.
- Target-oriented and self-motivated approach.

📌 Customer Relationship Manager (Surat)
🏢 JIA SERVICES
📍 Surat