- Handle customer delivery, KYC, onboarding and account activation at the customer’s doorstep.
- Provide product demonstrations for Niyo Global Forex Cards and explain their features and benefits.
- Explain and promote cross-sell products such as International Travel Insurance, E-SIM and Forex Cash.
- Resolve customer queries and provide in office customer service.
- Build and maintain strong customer relationships to ensure a positive customer experience.
- Generate referrals from existing/pre-serviced customers for Niyo products.
- Maintain proper lead status mapping and update customer information as per the process.
- Escalate customer issues to the concerned team and ensure timely resolution.
- Attend company training programs and stay updated about products, processes and services.