- Handle customer calls, resolve their queries and concerns in a timely and professional manner.
- Process transactions, provide product information, and address issues related to orders, returns, or services.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-3 years of experience in BPO/Call Center environment with exposure to domestic voice processes (inbound/outbound).
- Robust communication skills in Tamil language is required.
- Immediate Joiners preferred.
contact HR Nandhini - (phone hidden)
📌 Executive - Tamil Voice Process (Chennai)
🏢 Imarque Solutions
📍 Chennai
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