- Handle customer inquiries and resolve issues through phone calls, emails, or chats.
- Process transactions, update records, and maintain accurate documentation.
- Provide product information, answer questions, and address concerns in a qualified manner.
- Meet performance targets for quality, productivity, and sales metrics.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre industry.
- Excellent communication skills in Hindi language (written & spoken).
- Ability to work on inbound voice processes with minimal supervision.
- Freshers can apply for entry-level positions.
- Degree is a must, No backlog