Role Descriptions:
Essential Skills: Serve as the first point of contact for IT issues and service requests.Troubleshoot hardware| software| and network problems for end users.Log| prioritize| and resolve tickets within defined SLAs.Escalate unresolved issues to higher support teams as needed.Deliver transparent communication and ensure excellent customer service.
Desirable Skills: Serve as the first point of contact for IT issues and service requests.Troubleshoot hardware| software| and network problems for end users.Log| prioritize| and resolve tickets within defined SLAs.Escalate unresolved issues to higher support teams as needed.Deliver clear communication and ensure excellent customer service.
Keyword:
Skills: IT IS_Service Desk
Experience Required: 4-6

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Analyst (Chennai)
🏢 Iflow
📍 Chennai