Role & responsibilities

- Follow up with insurance companies on outstanding medical claims.
- Contact insurance payers to check claim status, payment status, denials, and rejections.
- Identify the reason for claim denials and take appropriate action for resolution.
- Work on AR aging reports and prioritize pending accounts based on aging.
- Handle underpaid, unpaid, and denied claims and initiate follow-up.
- Verify patient and insurance information when required.
- Maintain accurate documentation of all payer calls and follow-up actions.
- Coordinate with billing, coding, and payment posting teams to resolve claim issues.
- Meet assigned daily productivity and quality targets.
- Escalate complex issues to the appropriate team or supervisor.
- Ensure timely follow-up to reduce outstanding accounts receivable and improve collections.
- Follow company policies, HIPAA requirements, and payer guidelines.

Preferred candidate profile

- Minimum 1 year of experience
- Immediate joiners preferred
- Likely related to medical billing / accounts receivable (AR) calling
- Willing to work in US Shift.

Perks & Perks

- Two Way cab at free of cost
- Medical Insurance
- Fixed week off

Contact

Vimal HR- (phone hidden)

📌 Accounts Receivable Caller (Chennai)
🏢 Access Healthcare
📍 Chennai