Please find the job description for the role:

RCM BPO in Egmore, Chennai is seeking a skilled Voice and Accent Trainer with 1-15 years of experience. The ideal candidate will be responsible for enhancing the communication skills of our BPO employees through effective training programs. This role requires a deep understanding of phonetics, accent nuances, and the ability to adapt training methods to meet diverse learner needs. Join us to make a significant impact on our team's performance and customer interactions.

Key Responsibilities – Communication & V&A; Trainer

- Recent Hire Training (NHT)
- Conduct Voice & Accent (V&A;) training.
- Train employees on grammar, phonetics, and American pronunciation.
- Develop spoken English and professional communication skills.
- US Culture & Sensitization
- Train employees on US corporate culture and workplace etiquette.
- Educate on American idioms, slang, expressions, and time zones.
- Prepare AR Callers for effective communication with US insurance companies and healthcare providers.
- Soft Skills Development
- Develop active listening and empathy skills.
- Train on telephone etiquette and professional communication.
- Conduct training on negotiation and handling difficult calls.
- Prepare employees to handle situations such as insurance claim denials and escalations.
- Quality Auditing & Floor Support
- Monitor live and recorded calls for language and communication quality.




- Identify and address Mother Tongue Influence (MTI).
- Provide individual and targeted feedback to improve call quality.
- Provide floor support to new hires and production teams.
- Training Needs Analysis (TNA)
- Work closely with Operations and Quality teams to identify skill gaps.
- Analyze performance trends and communication-related issues.
- Conduct refresher and reinforcement training based on identified gaps.
- Track training effectiveness through continuous feedback.
- Content Creation & Training Material
- Develop and update training handbooks and reference materials.
- Create call scripts and role-play scenarios.
- Develop interactive presentations and multimedia training modules.
- Continuously improve training content based on business and process requirements.
- Overall Objective
- Ensure RCM employees, particularly AR Callers, communicate confidently and professionally with US healthcare clients and insurance companies while maintaining required quality and compliance standards.

Salary: 9-10.8 lacs p.a. Will be matched according to previous salary and experience

Work Location: Egmore, Chennai.

Should be willing to work in rotational shifts including night shift. Sat and Sun fixed off.

Interview Process: Interested candidates, please WhatsApp HR on (phone hidden) mentioning that you are applying f Voice and Accent role. We will get back to you.

📌 V&A / communication Trainer, BPO- Egmore Chennai-WhatsApp03809
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