Job Description Designation: Sr. Director
n Reporting: Chief Operating Officer
n Location: Ahmedabad, Gujarat [Work From Office]
n Department: In-home Health Assessment
n Shift: US Shift [8 PM to 5:30 AM IST]
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n Requirements:
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- 15+ years of experience in US healthcare operations, with 5 years in a leadership role n
- Must have experience of handling onshore & offshore teams n
- Strong background working with US healthcare clients and stakeholdersn
- Experience in voice and non-voice processesn
- Should have driven process excellence projectsn
- Strong analytical and problem-solving skills and tenacity to build solutions from scratchn
- A quick learner who is able to understand the process and provide valuable feedbackn
- Excellent interpersonal skills and ability to work with and influence different stakeholders across teamsn
- Flexibility to be proactive in a quick-paced & dynamic environmentn
- Must be meticulous and possess an eye for detailingn




- Must enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbersn

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n Key Responsibilities:
n People Management
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- Lead and manage a team; responsible for the overall direction and performance of the teamsn
- Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targetsn
- Manage the career growth and development of the Customer Support team by driving focusn
- Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the departmentn
- Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other de

📌 Senior Director of Operations (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad