Ensure collation of orders & feeding the same in e-commerce site on web To fill in Daily Activity Report & call cycle entries
Attentively listen to customers problems/issues & apprise the same to area head/state head
Attending to quality, pricing problems of the retailers/ stockiest & direct customers
Creating awareness of new products by converting features into benefits & spreading recent products awareness through cluster meets & counter meetsKRA3Gathering market feedback Provide the feedback & need for appointing new dealers / stockists in unrepresented areas or the areas which are not fully penetrated.
Providing feedback on weak pockets of sales areas & the reasons thereof
Closely interact with retailers/retailers staff / stockists to get the first hand market feedback & submitting the same to area head/state head
Make available the information on competitors promotion activities to area head/state head
Make available the information on competitors pricing activities to area head/state head & collection of bills as proof for the sameKRA4Promoting products & applications To involve CASC team and give detailed requirements of Sampling/ Brand approvals/ Site Training program. Participate in events along with CASC and convert the activity into business.
To coordinate & provide support to CASC personnel for sampling to be done at micro level.
Timely distribution of sales promotional material
Ensuring that all advertisement material (POP material, posters, danglers) are properly displayed and that the visibility of the same is there To help direct parties, cement & paint manufacturers by assisting them & providing market trends & add value to their business
Distribution of gifts & other promotional material to customers in timeKRA5Initial complaint handling To attend to the complaints of customers with regard to minor & generic applications & products
Visiting site to get the actual feel of complaint To take the initial account of the nature of complaint To handle the complaint as per standard checklist of complaint handling & liaise with insurance company for the damages settlement