Job DescriptionJob Purpose
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- Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.n
- Arrange customer appointments for issue resolution.n
- Process and track all CAM-related expenses across project sites.n
- Escalation management for CAM/WAP queriesn
- Document maintenance and hygienen

nRoles & Responsibilities
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- Process bills and ensure timely monthly reconciliations.n
- Coordinate with teams for timely and qualitative closure of customer issues.n
- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.n
- Prepare and document consumables and consumption details monthly.n
- Maintain all documentation and ensure audit compliance.n
- Prepare and maintain all systems AMCs, warranties, and condominium handover folders.n
- Ensure smooth client interaction, follow through on complaints,



and maintain detailed documentation.n
- Prepare PM work schedules and ensure follow-through for all relevant sites.n
- Distribute customer complaints to frontend personnel and ensure resolution within TAT.n
- Arrange customer availability and support frontend personnel in attending to complaints.n
- Handle all customer correspondence and provide timely updates.n
- Track project learnings and submit reports to HOD for analysis.n
- Take on additional tasks and learning opportunities as assigned by the HOD.n

n Qualifications
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- DEE or BE Electricaln
- High integrity, commitment, and honesty.n
- Excellent communication skills and tech-savvy.n
- Analytical mindset to generate insights from reports.n
- Solid adherence to processes and systems.n

📌 CAM Manager (Pune)
🏢 Gera Developments
📍 Pune