Job Description Senior Engagement Manager
n Engagement Manager
n Mumbai / Bengaluru
nQuantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We are passionate about our customers & obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous & businesses safer.
nWe put together a wide array of solutions that help businesses build AI products, find & retain high-value customers, improve operating efficiency & reduce risk across several industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, & Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker, Snowflake, SAP & Tensorflow.
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n J ob Summary
nRole : Senior Engagement Manager
nExperience : 14 Years+
nWork location : Mumbai / Bengaluru
nAs a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements ,
delivery efforts in a B2B setting for Customer service teams of various organizations .
n Responsibilities:
n Client Management:
n● Managing customer communication, relationships and escalation management. ● Guide the client on technology evaluation, technical thought leadership and direction.
n● Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
n● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
n● Take a lead in preparing functional and technical specification documents. ● Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
n Project Delivery:
n● Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
n● Lead project deliveries while managing multiple responsi