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Experience

8+ years (5+ years in ServiceNow UX / Front-end / Portal / UI Frameworks)

The Opportunity

We are seeking a ServiceNow UX Developer to lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform.

This role goes beyond UI development—you will define UX architecture, establish design standards, and drive adoption of up-to-date ServiceNow experience frameworks such as UI Builder, Next Experience, Employee Center Pro, and AI-powered interfaces (Now Assist, Virtual Agent, AI Search).

You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to deliver seamless, accessible, and high-performing user journeys aligned with Takeda’s digital and AI strategy.

Key Responsibilities

UX Architecture & Strategy

- Define and drive enterprise UX strategy across ServiceNow.
- Establish design standards, reusable UI patterns, and component libraries.
- Advocate for user-first, OOTB-first, and accessibility-first design principles.
- Partner with Enterprise Architecture and Platform Governance teams for UX alignment.
- Present UX strategies and designs in architecture forums (EAC, platform councils).

UX Design & Development

- Design and develop modern user interfaces using:
- UI Builder (Next Experience)
- Employee Center / Employee Center Pro
- Service Portal (legacy modernization where needed)

- Build reusable components using Now Experience Framework (Web Components).
- Create intuitive workflows,



dashboards, and landing experiences.
- Ensure consistent UX across modules (ITSM, HRSD, CSM, IRM, SecOps).
- Optimize for performance, responsiveness, and cross-device compatibility.

AI-Driven User Experience

- Integrate AI capabilities into UX:
- Now Assist (summarization, recommendations)
- AI Search and contextual results
- Virtual Agent conversational experiences

- Design human-in-the-loop experiences for AI-assisted workflows.
- Collaborate with AI and data teams to ensure responsible and explainable AI usage.
- Continuously evaluate emerging AI UX capabilities within ServiceNow.

User Journey & Experience Optimization

- Map end-to-end user journeys across services and workflows.
- Identify friction points and drive UX improvements.
- Use analytics and user feedback to continuously enhance experiences.
- Drive adoption through intuitive design and reduced cognitive load.

Integration & Data Experience

- Design UI experiences that integrate seamlessly with backend workflows and data.
- Work with APIs, IntegrationHub, and data sources to enable real-time UI updates.
- Ensure consistent data presentation across distributed systems.

Governance, Quality & Performance

- Ensure UX solutions comply with:
- Accessibility standards (WCAG)
- Performance benchmarks
- Security and compliance requirements

- Conduct UX reviews, code reviews, and design validations.
- Support upgrades and ensure UI compatibility across releases.

Leadership & Mentorship





- Provide technical leadership to UX developers and junior team members.
- Define best practices and contribute to UX governance frameworks.
- Act as a bridge between design, development, and architecture teams.

Required Skills & Qualifications

Technical Expertise

- 8+ years of overall IT experience.
- 5+ years of hands-on ServiceNow UX development experience.
- Deep expertise in:
- UI Builder (Next Experience Framework)
- Now Experience UI Framework (Web Components)
- Employee Center / Employee Center Pro
- Service Portal (legacy and migration strategies)

- Strong proficiency in:

- JavaScript, HTML, CSS
- REST APIs and integrations

- Experience with:

- Virtual Agent
- AI Search
- Now Assist capabilities

- Understanding of:

- UX design principles and usability standards
- Accessibility (WCAG compliance)
- Responsive and mobile-first design

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Required
- ServiceNow UX / UI Builder / Portal-related certifications – Required

Soft Skills

- Strong communication and stakeholder engagement skills.
- Ability to translate business needs into intuitive UX solutions.
- Analytical thinking and problem-solving mindset.
- Ability to work in Agile and cross-functional teams.

Preferred Experience

- Experience across multiple ServiceNow modules (ITSM, HRSD, CSM, IRM, SecOps).
- Experience in enterprise UX transformation initiatives.
- Exposure to AI-driven UX and conversational interfaces.
- Experience working in regulated environments (GxP, SOX).
- Familiarity with enterprise architecture and governance models.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

📌 ServiceNow UX Developer (Bengaluru)
🏢 2028 Takeda Innovations India
📍 Bengaluru