Job Type: Full-time

Job Title: IT Support Specialist (L1) – On-Demand BackfillEngagement Type: On-Demand / Backfill -Based (Contract) Compensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)Potential for Full-Time Conversion: Possible, based on performance and client needJob Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .You'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Strong performers may be considered for full time opportunities down the line.Key Responsibilities:End-User SupportProvide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)Provision, deploy, replace, and decommission IT equipmentTroubleshoot hardware, software, connectivity, and user-related issuesCoordinate escalations with Level 2 support teamsOffice Infrastructure SupportSupport office IT services including network connectivity, printing, voice, AV, and workplace technologiesInstall, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipmentAssist with smart office solutions, digital signage,



and conference room technologiesCoordinate with vendors and support scheduled maintenance activitiesAsset ManagementReceive, register, label, image, deploy, track, and maintain IT assetsConduct inventory audits and maintain accurate asset recordsCoordinate warranty repairs, device redeployment, disposal, and stock managementEnsure compliance with asset management policies and audit requirementsProject & Site SupportSupport office moves, hardware refreshes, equipment relocations, and infrastructure projectsAssist with business events, demonstrations, and technology deploymentsProvide remote hands support and escort third-party vendors when requiredRequired Skills:Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructureBasic networking knowledge (LAN, Wi-Fi, switches, routers, access points)Experience with hardware asset management and inventory controlStrong troubleshooting, documentation, and customer service skillsAbility to work independently and coordinate with remote support teams and vendorsFlexibility to respond on short notice for dispatch-based assignmentsCompensation & Terms:$18 ( 1800 INR ) per day, paid only for days worked when dispatchedOn-demand basis assignments as required, no guaranteed hoursOpportunity to transition to full-time based on performance

📌 End User Support Specialist (India)
🏢 Sharp Brains
📍 India