Remote: Hybrid

COMPANY OVERVIEWAmerit Consulting was established in 2001 and supports Fortune 500 clients across the United States with over 2,400 consultants nationwide.One of Inc. Magazine's Fastest Growing Private CompaniesOne of the largest Disabled Veteran-Owned staffing firms in the United StatesCorporate headquarters in Sacramento, CaliforniaLearn more: www.Ameritconsulting.ComPOSITION OVERVIEWAmerit Consulting is seeking an experienced Senior IT Support / System Administrator to support approximately 30 users across our India and US operations.LOCATIONChandigarh, India (Hybrid / Primarily Remote)Office located in IT Park, Kishangarh, ChandigarhWork Schedule: Overnight shift aligned with US Pacific Time (California) with some flexibility across US time zones.This position combines Tier 1/2 IT Support, Microsoft 365 Administration, Systems Administration, Endpoint Management, and Cybersecurity. The ideal candidate is technically strong, customer-focused, security-conscious, and comfortable supporting US-based users through phone, email, and remote troubleshooting.This role offers significant growth opportunities into:Microsoft Azure AdministrationMicrosoft Intune & Endpoint ManagementAutomation using PowerShellIT InfrastructureSecurity AdministrationIT Policy DevelopmentCloud OperationsSystems EngineeringYou will report directly to the US-based IT Director and work closely with senior IT leadership.Salary is highly competitive and will be based on experience. Exceptional candidates can expect an attractive compensation package. Relocation assistance is available for the right candidate.KEY RESPONSIBILITIESIT Support & Help DeskProvide Tier 1 and Tier 2 technical support to employees across India and the United StatesManage the IT Help Desk and ensure timely ticket resolutionTroubleshoot Windows desktops, software, Microsoft 365 applications, printers, and peripheralsAssist with employee onboarding, offboarding,



and end-user trainingDeliver outstanding customer service while maintaining professionalismMicrosoft 365 AdministrationAdminister Microsoft 365 users, mailboxes, licensing, distribution groups, and security settingsManage Microsoft Entra ID identities and device enrollmentConfigure Conditional Access and identity security policiesSupport Microsoft Defender security featuresAssist with Microsoft Intune administration and policy managementSupport Windows Autopilot deploymentsManage BitLocker and endpoint security configurationsSystems & Infrastructure SupportSupport Windows PCs, laptops, printers, firewalls, and biometric devicesMaintain hardware inventory and lifecycle trackingEnsure secure handling of company assetsSupport Windows Server and endpoint environmentsCoordinate hardware setup, replacement, and troubleshootingCybersecurityFollow security-first IT practicesImplement least-privilege access principlesHelp protect against phishing, malware, ransomware, and unsafe browsingSupport endpoint security initiativesFollow established security policies and authorization proceduresContribute to maintaining a secure Microsoft 365 environmentVendor ManagementCoordinate with hardware vendors and external service providersManage support cases and procurement activitiesCommunicate professionally with both US and India-based stakeholdersAssist with vendor troubleshooting and issue resolutionAdvanced Growth OpportunitiesDepending on experience and career progression,



you'll also gain exposure to:Microsoft Azure AdministrationAzure Virtual MachinesAzure NetworkingBackup & Disaster RecoveryPowerShell AutomationSQL ReportingMicrosoft 365 Security ArchitectureIT Policy DevelopmentInternal PHP/MySQL application support (optional)Enterprise Systems AdministrationREQUIRED QUALIFICTIONSBachelor's degree in Computer Science, Information Technology, or a related field5+ years of experience in IT Support, System Administration, or Infrastructure SupportStrong experience supporting Windows desktop environmentsHands-on experience administering Microsoft 365Understanding of Microsoft Entra ID (Azure AD)Experience with Windows Server environmentsExperience with hardware inventory managementStrong troubleshooting and analytical skillsSecurity-conscious mindset with knowledge of cybersecurity best practicesAbility to quickly learn new technologies and internal applicationsPREFERRED SKILLSExperience with one or more of the following is highly desirable:Microsoft IntuneWindows AutopilotMicrosoft DefenderAzure AdministrationPowerShell scriptingSQL reportingPHP/MySQL developmentMicrosoft Endpoint ManagementNIST Cybersecurity Framework or similar security frameworksIntune policy design and deploymentREQUIREMENTS - COMMUNICATION Well-rounded interpersonal & verbal communication skills (THIS IS BIG!) as this individual will be entirely and exclusively communicating with US based users both via phone and email. Comfortable in supporting distributed teams across India and US. Strong customer service aptitude and attitude. Ability to work independently and prioritize effectively. Why Join Amerit Consulting?Competitive compensation (salary not limited for exceptional candidates)Relocation assistance availableExposure to Microsoft Azure, Microsoft 365, Intune, and enterprise infrastructureOpportunity to grow into Systems Administration and Cloud EngineeringWork directly with experienced US-based IT leadershipHybrid work model with flexibilityLong-term career growth in enterprise IT operations

📌 Senior It Support / System Administrator (Chandigarh)
🏢 Amerit Consulting
📍 Chandigarh