Job Type: Full-time

About LatinumLatinum is hiring for a leading global technology consulting and business process services organization, supporting global clients through digital transformation, AI-led innovation, operational excellence, and business process and managed services. The organization is seeking an experienced Transformation Lead – Trust & Safety to drive transformation across Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data operations.About the RoleThe Transformation Lead – Trust & Safety will lead end-to-end transformation initiatives across Trust & Safety operations, helping transition manual and reactive workflows into scalable, AI-led, automated, compliant, and Human-in-the-Loop (HITL) operating models.The role will partner with Operations, QA, Technology, and Business stakeholders to identify opportunities, improve operational performance, develop transformation roadmaps, and support solutioning, RFPs/RFIs, and client engagements.Experience: 8–14 YearsLocation: Kolkata / Mumbai, IndiaEmployment Type: Full-timeCTC: Up to ₹25 LPA (based on experience and relevant expertise)Key ResponsibilitiesLead AI-led transformation across Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data workflows.Identify process inefficiencies and improve quality, accuracy, SLA adherence, productivity, and operational efficiency.Design and implement automation and Human-in-the-Loop (HITL) models.Translate Trust & Safety policies into operational workflows, moderation processes, and annotation guidelines.Identify abuse patterns, harmful-content trends, emerging risks, and operational gaps.Collaborate with Technology/AI teams on tools, platforms, automation, and model performance.Generate data-driven insights to improve AI model performance and operational outcomes.Develop transformation roadmaps,



solution approaches, and implementation plans.Support RFP/RFI responses, solutioning, client workshops, and presentations.Partner with Operations, QA, Technology, and Business teams to deliver transformation outcomes.Present recommendations and transformation outcomes to internal leadership and external stakeholders.Required Experience & Skills8–14 years of overall experience in BPO/BPM, operations, transformation, program management, or related business process environments.Relevant experience in Trust & Safety, Content Moderation, Data Annotation, AI Training Data, Localization, Content Operations, or Data Operations.Experience in AI-led transformation, automation, process improvement, or operational transformation.Understanding of the AI training data lifecycle and content moderation workflows.Exposure to Human-in-the-Loop (HITL), annotation tools, moderation platforms, and AI/ML ecosystems.Strong process improvement mindset; Lean/Six Sigma exposure is preferred.Experience with Excel, BI dashboards, analytics, and operational metrics.Exposure to RFP/RFI, solutioning, transformation roadmaps, or client-facing engagements is preferred.Robust understanding of quality, SLA, productivity, compliance, and operational performance metrics.Leadership CompetenciesStrong stakeholder management, communication, and presentation skills.Ability to translate operational challenges into practical AI-led solutions.Strong analytical, problem-solving, and transformation leadership capabilities.Ability to work effectively across Operations, QA, Technology, and Business teams.Ability to work responsibly within sensitive content and Trust & Safety environments.EducationBachelor’s degree in any discipline; Analytics, Technology, Business, or related fields preferred.? Interested candidates can share their resume at [email protected] & [email protected]

📌 Trust & Safety Transformation Lead – Ai & Content (India)
🏢 Latinum Hr Solutions
📍 India