Job Type: Full-time

? India | Remote | Full-time ? UK business hours ? EHR / EMR / HIS | Clinical Workflows | Implementation | Client OwnershipTake healthcare clients from workflow discovery to go-live, and continue owning them afterwardsScript Assist is looking for an experienced EHR Implementation Project Manager with deep, hands-on knowledge of configurable healthcare software.We are looking for someone who has personally taken healthcare customers through the journey from:workflow discovery → requirements → configuration → implementation → testing → training → go-live → post-implementation optimisationand who is comfortable remaining a key client owner once the system is live.This is not a generic project-management role.We need someone who understands the EHR / EMR / HIS itself deeply enough to understand how a customer should use it, how workflows should be configured and what is actually causing a problem.The ideal person is:An EHR implementation expert who knows the product deeply and can manage the client — not a project manager who only manages timelines.? About Script AssistScript Assist is building the operating system for next-generation private healthcare in the UK.Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month.We are expanding into additional areas of private healthcare including:ADHDWeight managementLongevitySpecialist private medicineOther complex treatment areasOur platform supports complex healthcare workflows across:Patient onboardingClinical consultationsSchedulingPrescribingRepeatsPharmacyDispensingInventoryPaymentsOperational workflowsPatient communicationsReportingIntegrationsEvery customer operates slightly differently.The role is about understanding those differences and helping each customer use the platform successfully.? What you will ownYou will take significant ownership of important Script Assist customers.For current clients, you will help take them from initial discovery through implementation and go-live.For live clients, you will remain involved as someone who deeply understands:Their organisationTheir workflowsTheir configurationTheir users and rolesTheir operational challengesTheir outstanding issuesTheir evolving requirementsHow they could use Script Assist betterYou should become the person who can say:“I understand how this customer operates, how their system is configured, what they are trying to achieve and what needs to happen next.”⚙️ Workflow discovery & configurationThis is one of the most significant parts of the role.You should have personally worked with healthcare clients to understand how their clinical or operational workflows should be configured within an EHR, EMR or HIS.Your experience may include:Workflow discoveryRequirements gatheringWorkflow mappingSystem configurationForms and templatesModulesUser rolesPermissionsSystem settingsClinical workflowsScheduling workflowsPatient workflowsOrder workflowsPharmacy workflowsRules and validationWork queuesData migrationIntegration requirementsConfiguration testingYou do not need to personally configure every setting yourself.But you must understand the software deeply enough to know what needs configuring and why.?️ Implementation ownershipYou may own or coordinate:DiscoveryRequirementsImplementation planningSystem setupConfigurationData migrationIntegrationsCustomer dependenciesTestingUATTrainingGo-live readinessGo-liveHypercarePost-go-live optimisationYou should be comfortable managing several moving parts while keeping the client confident and the internal team clear about what needs to happen.? Direct client ownershipYou will work directly with UK clinics, pharmacies and healthcare operators.You will:Lead regular client meetingsRun workflow-discovery conversationsUnderstand customer requirementsAsk detailed questionsExplain system behaviourManage expectationsChallenge unclear requirementsPush back professionallyKeep actions movingCoordinate internal teamsGive clear progress updatesManage difficult situationsHelp customers improve how they use the platformExcellent spoken and written English is essential.You need to be credible enough to sit directly with senior UK healthcare stakeholders without requiring someone else to manage the relationship around you.? Ownership after go-liveThis role does not end when implementation finishes.We are particularly interested in candidates who have worked in:Post Implementation Project ManagementCustomer optimisationEHR adoptionStrategic client deliveryPost-go-live supportWorkflow optimisationOngoing EHR account ownershipOnce a customer is live, you will continue helping to understand:Adoption issuesWorkflow problemsConfiguration issuesTraining gapsOperational frictionProduct requestsRecurring support issuesNew requirementsOpportunities to improve the client's use of Script AssistThis continuing ownership is a major part of the role.? Understand the problem before escalating itWhen a customer says:“The system isn't working.”you should be able to help determine whether the real issue is:ConfigurationWorkflowPermissionsDataUser behaviourTrainingIntegrationSoftware defectGenuine product gapWe do not want someone who simply forwards every client request to Product or Engineering.You should understand the product and customer well enough to diagnose the problem first.? Product & Engineering collaborationYou will work closely with:ProductEngineeringQAImplementationCustomer SupportPharmacySenior leadershipYou may:Translate client problems into clear internal requirementsExplain clinical and operational workflowsHelp define expected behaviourReview proposed solutionsSupport user stories and acceptance criteriaParticipate in UATValidate fixesCoordinate releasesPrioritise competing requestsFollow issues through to resolutionYou will sit at the intersection of:Customer → workflow → configuration → product → technology? EHR / EMR / HIS experience is essentialWe want candidates who have built their careers around enterprise healthcare software.Relevant environments may include:eClinicalWorks / eCWOracle Health / CernerEpicNextGen HealthcareAltera / Allscripts / VeradigmInterSystems / TrakCareMEDITECHDedalusathenahealthOther substantial EHR / EMR / HIS vendorsExperience with complex clinic,



hospital or healthcare-management platforms may also be relevant.Generic SaaS implementation experience is not enough.You need genuine EHR / EMR / HIS depth.? Relevant previous titlesWe are particularly interested in people currently or previously working as:EHR Implementation Project ManagerEMR Implementation Project ManagerHIS Implementation Project ManagerImplementation Project ManagerSenior Implementation Project ManagerImplementation ManagerPost Implementation Project ManagerSenior Post Implementation Project ManagerEHR Project ManagerClinical Project ManagerProduct Manager – EHRProduct Owner – EHRStrategic Account Manager within an EHR vendorTechnical Project Manager – HealthcareIntegration Project Manager – EHRYour exact title is less important than the work you have actually done.? The level we are looking forWe are typically looking for someone with around 3–8 years of relevant EHR / healthcare-software experience.You do not need to be a senior enterprise account director.A highly capable person with four or five years of deep EHR implementation experience can be much more interesting than someone with ten years of generic technology project management.We care about:EHR product depthWorkflow understandingClient ownershipImplementation experienceProblem solvingCommunicationOwnershiprather than seniority for its own sake.✅ What we are looking forYou should have:Deep experience with EHR / EMR / HIS softwareExperience owning external healthcare-client implementationsStrong clinical or operational workflow understandingExperience with configurable healthcare softwareExperience with requirements and workflow discoveryExperience with system configuration or configuration designExperience with UAT, training, go-live and hypercareExperience managing clients directlyExperience coordinating Product and technical teamsStrong troubleshooting abilityExcellent spoken and written EnglishConfidence leading UK client callsExcellent organisation and follow-throughAbility to challenge customers professionallyA hands-on operating styleComfort working UK business hours⭐ Particularly valuable experienceWe would especially value:eClinicalWorks implementationeClinicalWorks Post Implementation Project ManagementOracle Health / Cerner implementationEpic implementationNextGen HealthcareAltera / AllscriptsTrakCareMEDITECHEHR configurationClinical workflow configurationWorkflow optimisationStrategic EHR account ownershipHealthcare implementationPost-go-live optimisationProduct ownershipIntegration projectsUATTrainingHypercare? This role is probably not right for you if your experience is mainlyGeneric project managementGeneric SaaS implementationManagement consultingBusiness analysis without implementation ownershipMedical codingRevenue cycle managementHealthcare analyticsInternal IT projectsInfrastructure implementationSoftware engineering without client ownershipCustomer success without deep EHR knowledgeSales or commercial account managementThe core requirement is:Deep EHR implementation experience + workflow/configuration understanding + direct client ownership.

📌 EHR Implementation Project Manager – EHR / EMR / HIS (Gandhinagar)
🏢 Script Assist
📍 Gandhinagar