Remote: Hybrid

Job Title: L1 and L2 RPA Support Engineer – Automation AnywhereExperience: 3-7 YearsLocation: Mumbai / Pune / HybridJob Summary:We are seeking an experienced RPA Support Engineer / Support Lead with strong expertise in Automation Anywhere to manage, monitor, troubleshoot, and support enterprise automation solutions. The candidate will be responsible for ensuring high availability of bots, incident management, root cause analysis, stakeholder communication, and continuous improvement of RPA processes.The ideal candidate should possess hands-on experience in Automation Anywhere Control Room administration, bot troubleshooting, production support, and managed service operations.Key ResponsibilitiesProduction Support & MonitoringMonitor daily bot executions and ensure smooth operation of production automations.Proactively identify bot failures, performance issues, and execution anomalies.Analyze Control Room logs and troubleshoot bot execution issues.Perform bot reruns and recovery activities as per approved procedures.Ensure adherence to defined SLAs and operational KPIs.Incident & Problem ManagementInvestigate and resolve L2 support tickets related to bot failures.Perform Root Cause Analysis (RCA) for recurring incidents.Coordinate with L3/OEM teams for complex technical issues.Maintain incident records and resolution documentation.Drive permanent fixes to reduce recurring incidents.Automation Anywhere AdministrationManage Automation Anywhere Control Room activities.User and role administration.Credential Vault management.Bot deployment and version management.Schedule management and workload balancing.Runner machine health monitoring.Change & Release ManagementSupport bot deployments across DEV, UAT,



and Production environments.Participate in release validation and post-deployment monitoring.Review change requests and assess support impacts.Coordinate with development teams during releases.Stakeholder ManagementProvide timely updates to business users and project stakeholders.Participate in incident review calls and service review meetings.Communicate production issues, risks, and mitigation plans.Prepare and present operational reports.Documentation & ReportingMaintain support runbooks and knowledge repositories.Prepare Daily, Weekly, and Monthly support reports.Track SLA performance and ticket trends.Maintain bot inventory and support documentation.Continuous ImprovementIdentify opportunities for bot stabilization and optimization.Recommend automation enhancements and preventive measures.Participate in support process improvements and governance initiatives.Support Lead Responsibilities (Additional)Lead a team of L1/L2 support engineers.Manage support shifts and resource planning.Review ticket queues and ensure SLA compliance.Conduct RCA reviews and service improvement initiatives.Drive governance meetings with customers and internal teams.Manage escalations and stakeholder expectations.Mentor and train support team members.Technical Skills RequiredMandatoryAutomation Anywhere A360 (Advanced)Control Room AdministrationBot Deployment & SchedulingCredential Vault ManagementProduction Support & MonitoringIncident ManagementRoot Cause Analysis (RCA)SQL Queries and Database TroubleshootingWindows Server Administration BasicsExcel and File Handling AutomationAPI and Web Service UnderstandingGood to HaveServiceNow / ITSM ToolsPower BI ReportingPython BasicsPowerShell ScriptingOCR TechnologiesAI/Document Automation ExposureInfrastructure KnowledgeWindows Server EnvironmentsVirtual Machines (VMs)Active DirectoryRBAC (Role-Based Access Control)Network TroubleshootingVPN ConnectivitySFTP/File Transfer MechanismsDatabase ConnectivitySoft SkillsExcellent communication skills.Solid analytical and troubleshooting abilities.Customer-facing experience.Ability to work in a 24x7 support environment.Incident handling and stakeholder management skills.Team leadership and mentoring capabilities.EducationBachelor's Degree in Engineering, Computer Science, Information Technology, or equivalent.Preferred CertificationsAutomation Anywhere Certified Advanced RPA ProfessionalUi Path CertificationAutomation Anywhere Certified Master RPA ProfessionalITIL Foundation CertificationMicrosoft Azure Fundamentals (Preferred)Shift RequirementsWillingness to work in rotational shifts.Availability for weekend support during critical releases.On-call support during production incidents, if required.Experience ProfileMinimum 3 to 7+ years of Automation Anywhere experience.At least 2+ years in production support / managed services.Experience supporting enterprise-scale RPA environments with multiple bots and runner machines.Experience working with Banking, Financial Services, Insurance (BFSI), Manufacturing, or Enterprise clients is preferred.

📌 Rpa Support Engineer - Automation Anywhere (India)
🏢 Lauren Group
📍 India