Job Type: Full-time

Position: Automation & Tools Engineer (OSS Engineering)Location: Remote (India)Work Type: Full TimeExperience: 5-10+ YearsJOB DESCRIPTION:The Automation & Tools Engineer will design, build and operate the Operations Support Systems(OSS), dashboards, data products and workflow automations that enable Network Operations to supportcloud solutions and large fleets of customer-premises equipment (CPE), including broadband gateways,routers, ONTs and connected-home devices. This is a hands-on software and systems role for anengineer who understands how NOCs, service assurance, fault and performance management, deviceoperations and service-provider support work in practice.Reporting to the Network Operations Manager, you will turn repetitive work and fragmented operationaldata into secure, maintainable capabilities used by the NOC, Support and Operational Excellence teams.You will partner with cloud, DevOps, firmware, QA, Database Engineering, Product and Security, whileremaining close to the operators who use the tools every day.Role mandate Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automationsand integrations assigned to the role. Translate the team’s pain points, controls and support needs into reusable, product-likecapabilities—not disconnected one-off scripts. Unify cloud, application, network, customer and CPE data into trusted operational views andactionable workflows. Automate high-volume diagnosis, enrichment, notification, remediation, reporting and evidence-collection activities with safe controls and auditability. Increase the capacity and consistency of Network Operations so customer and managed-devicegrowth does not require equivalent growth in manual effort.What you will ownOSS platform and tool engineering Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools andservices for fault, performance, configuration, inventory and service-assurance use cases. Build tool capabilities around service-provider tenants, cloud services, CPE inventory, topology anddependencies, device reachability, firmware versions, alarms, incidents and customer impact. Apply sound software engineering practices: modular design, code review, automated tests, versioncontrol, CI/CD, release notes, rollback, telemetry and lifecycle ownership. Assess whether to build, buy or integrate a capability; integrate commercial and open-source OSScomponents without creating avoidable operational complexity.Operational dashboards and data productsNETWORK OPERATIONS Create role-based dashboards for executives, the NOC, Support and service owners covering servicehealth, incident performance, alert quality, SLA/SLO attainment, customer impact and managed-CPEfleet health. Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data and device telemetry sooperators can move from alarm to scope,



likely cause and next action quickly.Workflow automation and orchestration Automate alert enrichment, deduplication, correlation, ticket creation, routing, escalation, stakeholdernotification, evidence collection and operational reporting. Measure adoption, success rate, time saved, error reduction and operator outcomes; retire fragilemanual steps and low-value automations.Cloud, CPE and service-provider integrations Integrate with cloud APIs, Kubernetes, observability platforms, ITSM systems, collaboration channels,CI/CD systems, databases, messaging platforms and customer-facing operational systems. Use APIs, webhooks, event streams and device-management data to support onboarding,provisioning, inventory, telemetry, command execution and firmware operations across managed CPEfleets. Understand and model the cloud-to-device service path sufficiently to distinguish application,infrastructure, network, protocol, firmware, device and customer-workplace signals. Partner with Engineering on supported interfaces and data contracts; avoid unsupported directchanges to customer-facing product systems.Operational intelligence and continuous improvement Convert incident reviews, ticket trends, alert noise, escalations and operator feedback into a prioritizedautomation and tooling backlog managed with the Operations Manager. Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures,capacity trends, knowledge gaps and automation opportunities. Prototype anomaly detection, correlation and assisted-diagnosis approaches where they providemeasurable value, while preserving explainability and human control. Demonstrate improvements in mean time to detect, acknowledge, diagnose and recover; first-contactresolution; escalation quality; SLA performance; and hours of toil removed.Reliability, security and supportability Operate internal OSS capabilities as production systems with availability targets, monitoring, alerting,capacity planning, backup, recovery and dependency documentation. Implement authentication, role-based access control, least privilege, secrets management, certificatehandling, audit logging, secure coding and vulnerability remediation. Create runbooks, user guidance, support models and ownership records; train NOC and Supportusers and incorporate their feedback into the roadmap. Provide escalation support for critical tool failures and automation defects,



including occasionalapproved maintenance or incident work outside normal hours.Required qualifications 5+ years of experience in OSS engineering, network automation, NOC tooling, software engineeringfor operations or a closely related role. Experience building OSS capabilities for service providers, broadband operators, managed-networkproviders or telecom equipment/software vendors. Demonstrated experience with telecom Operations Support Systems—fault, performance,configuration, inventory, topology, service assurance or network/service orchestration—not solelyopen-source software. Strong programming skills in Python, Go, Java, TypeScript/JavaScript or a comparable language, withexperience delivering maintainable production applications, services or automation frameworks. Experience building APIs, event-driven integrations, data pipelines, databases and user-facingoperational dashboards. Hands-on experience with Linux, containers, Kubernetes and a public cloud platform Experience integrating observability, ITSM, collaboration and operational platforms using REST APIs,webhooks, message queues or event streams. Strong understanding of software delivery practices including Git, code review, automated testing,CI/CD, release management and rollback. Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs and systematictroubleshooting across distributed systems. Ability to work directly with NOC, support and operations engineers, convert ambiguous operationalproblems into clear requirements, and measure whether the delivered capability improved theoutcome. Bachelor’s degree in computer science, engineering or equivalent practical experience.Preferred qualifications Experience with cloud-managed CPE such as broadband gateways, routers, ONTs, Wi-Fi/meshsystems or similar edge devices. Familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS/USP controllers, devicetelemetry and remote lifecycle management. Experience with Google Cloud Platform, Kubernetes, Terraform, Helm and Git-based CI/CD. Experience with Grafana, Prometheus, OpenTelemetry, Elasticsearch or comparable observability andvisualization platforms. Experience with Apache Pulsar, Kafka or another messaging/streaming platform and relational orNoSQL operational data stores. Experience integrating Jira Service Management or comparable ITSM tooling and collaborationplatforms through APIs and webhooks. Familiarity with TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP or othertelecom/network-management interfaces. Experience with workflow engines, low-code orchestration or event correlation, combined with thejudgment to know when custom software is the better choice. Experience applying RBAC, secrets management, certificate handling, audit logging and data-protection controls to operational tooling. Front-end development or UX experience creating efficient interfaces for operators under timepressure.

📌 Automation & Tools Engineer (OSS) (Gandhinagar)
🏢 NexGen Tech Solutions
📍 Gandhinagar