Job Type: Full time

Working experience: No Experience

Remote: Remote

As a Technical Support Specialist, you will be the first point of contact for Connekt customers experiencing technical issues or needing help using our platform.You will troubleshoot problems across accounts, product features, integrations, and configurations, guide customers through solutions, and work closely with our engineering and product teams when deeper technical investigation is required.This is an entry-level role ideal for someone who is technically curious, enjoys solving problems, and wants to build a career in SaaS and technology. You do not need to be a software engineer, but you should be comfortable learning how software works, investigating issues, and communicating technical information clearly to customers.ROLE DETAILSLocation: India (Remote)Employment type: Full-timeExperience: Entry level / 0–2 yearsCompensation: Competitive salary + performance bonusBenefits: Paid leave, equipment allowanceWHAT YOU’LL DORespond promptly and professionally to technical support requests through email, chat, and other support channelsTroubleshoot issues related to user accounts, platform features, permissions, integrations, data, and general product functionalityAsk the right questions and gather relevant information to identify the root cause of customer issuesReproduce reported bugs and document clear steps for the engineering teamEscalate complex technical issues to product or engineering with complete and accurate informationKeep customers updated throughout the troubleshooting process until their issue is resolvedHelp customers configure their accounts, integrations, and platform settingsGuide new customers through technical onboarding and product setupTest potential solutions and verify that issues have been resolvedMaintain accurate records of technical issues, troubleshooting steps, and resolutionsIdentify recurring bugs or product issues and share patterns with the product and engineering teamsCreate and maintain help articles, troubleshooting guides, FAQs, and internal technical documentationLearn new Connekt features and understand how different parts of the platform work togetherHelp improve our support processes as the product and customer base growWHAT WE’RE LOOKING FOR0–2 years of experience in technical support, IT support, customer support, software support, or a similar roleFresh graduates with strong technical aptitude are encouraged to applyExcellent written and verbal communication skills in EnglishStrong problem-solving and logical thinking skillsComfortable learning and troubleshooting software productsAbility to investigate an issue step by step rather than immediately escalating itComfortable communicating technical concepts in a simple and understandable wayStrong attention to detail when documenting bugs and customer issuesOrganized and able to manage multiple support requests at the same timeCurious about technology and interested in understanding how software worksAble to work independently in a remote environmentReliable internet connection and a suitable home working setupNICE TO HAVEDegree or diploma in Computer Science, Information Technology, Engineering, or a related fieldInternship or previous experience in SaaS, technical support, IT support, or software testingBasic understanding of APIs, web applications, databases, or software integrationsFamiliarity with tools such as Postman, browser developer tools, SQL, or API documentationBasic knowledge of HTML, CSS, JavaScript, or another programming languageExperience using support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsExperience using CRM, recruitment, or HR technologyFamiliarity with troubleshooting Google Workspace, Microsoft 365, email integrations, or authentication issuesExperience creating technical documentation, help centre articles, or troubleshooting guidesExperience working in a startup or fast-paced technology environmentEQUAL OPPORTUNITY STATEMENTConnekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

📌 Technical Support Specialist (Kerala)
🏢 Connekt
📍 Kerala