Job Description

About the Role:

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Postcard Hotels is seeking experienced Front Office Managers to join our growing portfolio of luxury hotels and resorts.

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The role requires a strong understanding of luxury hospitality, personalised guest service, and operational excellence . You will lead the Front Office team and ensure a seamless, thoughtful, and memorable guest journey from arrival to departure.

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Key Responsibilities:

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- Lead the day-to-day operations of the Front Office and maintain exceptional service standards.
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- Own the complete guest journey, ensuring personalised and intuitive service.
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- Be visible and engaged with guests, proactively anticipating needs and resolving concerns.
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- Lead, coach, and develop the Front Office team.
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- Ensure seamless coordination with Housekeeping, F&B;, Reservations, and other departments.
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- Oversee check-ins, check-outs, room allocation, billing, VIP handling, and guest requests.
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- Handle guest feedback and service recovery with maturity and discretion.
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- Ensure adherence to Postcard Hotels' SOPs, service standards, and operational procedures.
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- Support the General Manager and leadership team in delivering guest and business objectives.
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What We Are Looking For:

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- Luxury hotel or resort experience is essential.
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- Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar leadership role.
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- Strong knowledge of luxury guest service and Front Office operations.
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- Excellent communication, interpersonal, and leadership skills.
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- A warm, confident, and discreet approach to guest interactions.
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- Solid problem-solving and decision-making abilities.
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- Hands-on, detail-oriented, and passionate about hospitality.
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- Career stability is highly important — we value candidates who have demonstrated meaningful tenures, loyalty, and progressive growth with previous organisations.
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Why Join Postcard Hotels?

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- Be part of a distinctive and growing luxury hospitality brand.
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- Exposure to unique properties and destinations.
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- Opportunities for learning, cross-property exposure, and career progression.
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- Build a long-term career with a brand that values commitment, performance, and excellence .
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If you are passionate about luxury hospitality and looking to build a long-term career with Postcard Hotels, we would love to hear from you.

📌 Front Office Manager (Mormugao)
🏢 The Postcard Hotel
📍 Mormugao