Product Research & Customer Experience ExecutiveAbout the RoleWe are looking for a Product Research & Customer Experience Executive who can help us deeply understand our market, competitors, customers, and product opportunities.
This role combines competitive research, product research, customer journey analysis, and customer experience improvement.
The ideal candidate should be curious, analytical, detail-oriented, and capable of converting research and customer insights into practical recommendations that can help us build a better product.
This is an ownership-driven role. We are looking for someone who can go beyond collecting information and answer:
What did we learn? What can we improve? And how can we create a better experience for our customers?

Key Responsibilities1. End-to-End Competitor ResearchConduct structured and in-depth research on companies operating in the same or closely related industry.
Research should cover, wherever reliable and publicly available:
- Company overview and background
- Business and revenue model
- Publicly available revenue/financial information




- Funding and growth journey
- Target customer segments
- Key USPs and brand positioning
- Products and services
- Pricing and subscription structure
- Major product features
- Website and application experience
- Registration and onboarding journey
- Purchase/payment journey
- Customer support experience
- Customer acquisition strategies
- Retention and engagement strategies
- Marketing and social media presence
- Publicly available team/company-size information
- Technology stack and third-party tools, where reasonably identifiable
- Partnerships and distribution channels
- Geographic presence
- Customer reviews and feedback
- Common customer complaints
- Strengths and weaknesses
- Recent product developments
- Competitive advantages and differentiation

Research must be conducted using lawful and publicly available sources. Any information that cannot be independently verified shoul

📌 Product Research (Mangalore)
🏢 Beafrnd
📍 Mangalore